Shorncliffe Heights Residents Group

Privacy Policy

Last Updated: October 17, 2025

This Privacy Policy explains how the Shorncliffe Heights Residents Group (“we”, “our”, “us”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Shorncliffe Heights Residents Group is a voluntary community group formed to represent and support residents of the Shorncliffe Heights development and surrounding area. We are not a business or company and operate on a non-profit basis.

2. What Information We Collect

We may collect and store the following types of personal information:

  • Name and contact details (e.g. email address, phone number, or postal address)
  • Information provided when you contact us, subscribe to updates, or participate in community discussions
  • Technical data such as your IP address, browser type, and website usage information (via cookies or analytics tools)

3. How We Use Your Information

We only use your personal information when it is necessary to:

  • Communicate with you about local issues, meetings, or community updates
  • Manage our mailing list or online communication platforms
  • Respond to your enquiries or feedback
  • Improve our website and community communications
  • Comply with legal or regulatory obligations (if applicable)

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Consent – when you voluntarily provide your information, such as when you sign up for updates or contact us.
  • Legitimate interests – where processing is necessary for the proper functioning and communication of the Residents Group.

5. How We Store and Protect Your Information

We take appropriate security measures to protect your personal data against loss, misuse, or unauthorised access. Personal data is stored securely, and access is restricted to group members who require it to perform their volunteer roles.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law.

6. Sharing Your Information

We will never sell or trade your personal information. We may share data only in limited circumstances, such as:

  • With service providers that help us operate our website or mailing list (e.g. web hosts or email platforms), who must keep your information secure and confidential.
  • When required by law, regulation, or legal process.

7. Cookies and Website Analytics

Our website may use cookies or simple analytics tools to understand how visitors use the site and to help improve its functionality. You can disable cookies through your browser settings, though this may affect how the site works for you.

8. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access – You can request a copy of the personal data we hold about you.
  • The right to rectification – You can ask us to correct or update any inaccurate or incomplete information.
  • The right to erasure – You can request that we delete your personal data, where appropriate.
  • The right to restrict or object to processing – You can ask us to limit how we use your data in certain circumstances.
  • The right to data portability – You can request that your data be transferred to another organisation or to you.

If you wish to exercise any of these rights, please contact us at the email address below.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to make a data-related request, please contact us:

Shorncliffe Heights Residents Group
Email: shorncliffeheightsresidentsgroup@outlook.com

10. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue. If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk
Telephone: 0303 123 1113

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date above will be revised accordingly.

Thank you for your trust and for being part of the Shorncliffe Heights community.