BBC Rip Off Britain investigating First Port the managing agent looking after more than a million residents, who has come under fire from MPs for poor service and unfair changes.
The episode focuses on leaseholders but the FirstPort responses are absolutely the same as what both leaseholders and freeholders have been fed over the years including the classic "listens to customer feedback and invests in team training .....continued improvement in service management"
You can view the episode on BBC Iplayer by clicking the link below.
(Item starts at 20 mins in)